Personal Productivity
The Problem Isn’t You. It’s Your System
In 1982, General Motors closed its plant in Fremont, California. It was GM’s worst factory: absenteeism routinely exceeded 20%, there were more than 800 pending union complaints, and wildcat strikes were almost routine. The cars coming out of that plant were of the lowest quality in the system. Toyota reopened it two years later as NUMMI, rehiring almost all of the same workers, including the former strike leaders. It used the same machinery. It manufactured similar cars. And in less than a year, the plant went on to have the best quality in GM. Absenteeism dropped to 2%.

