How Redefining Employee Roles Can Increase ProductivityAUTHOR: Noah Rue
Although there may be a time in your business where you and your employees are wearing many hats, it shouldn’t stay that way. Having employees good at many things and masters of none may not seem like a bad thing until it’s time to take your business to the next level.
You need employees with specific areas of expertise placed in roles or projects that need that expertise to aid both a successful employee and company. In other words, outlining what each of your employees does and why they do it can help you work more efficiently toward your overall business goals.
Defining clear roles and responsibilities for your employees is also essential to a productive workforce. Let’s look at how redefining employee roles can increase productivity.
Prepare Employees for Difficult Tasks
When an employee can’t navigate a difficult task, it disrupts the workflow. It’s also hard to stay positive and productive after a challenging task like dealing with a difficult client.
If you decide who’s in charge of helping employees and customers through challenges in each department, employees know who to go to for support. They can then work with this point of contact on navigating an uncomfortable task should they have to do so by themselves.
For example, employees in your financial department may have to ask for payment of past due invoices. Of course, chasing someone down for payment isn’t ideal. However, suppose your employees know how to resolve invoice issues politely and effectively beforehand and are backed with an adequate support system. In that case, they’ll have a better chance at getting the payment and restoring financial order.
Furthermore, you define employee roles to handle disagreements with business functions more appropriately.
Handle Disagreements With Business Functions More Appropriately
Everyone won’t agree with the purpose of each business function. They also won’t agree on what to do to make things better. Putting people in charge of company-wide decisions rather than allowing everyone to have a say boosts your operational efficiency.
For example, you must address various legal issues when starting a business, like the legal entity, company name, how to approach employee contracts, and so forth. Everyone isn’t made for high-pressure business decisions.
That’s why it’s critical you establish your C-suite executives to create a chain of command and relieve the pressure of high-level decision-making for your other employees so they can focus on productivity in their respective roles.
Next, redefining employee roles can increase productivity by positioning employees to excel.
Position Employees to Excel
The most productive employees are the ones that genuinely enjoy the work they do, are challenged by their responsibilities, and are in roles that encourage them to use their natural talents.
Defining employee roles can help position them to excel. If you can find a position that allows each employee to do what they’re good at but at the same time stimulates growth, you can empower your workforce to do their best work.
Ultimately, positioning employees to excel can improve job satisfaction, put the right people in the right roles, and improve productivity with a positive employee experience.
Redefining employee roles also helps you better define the role of technology in your business.
Define the Role of Technology Too
Establishing employee roles helps them be more productive and boosts the efficiency of the technology you use. In addition, detrimental human errors are good as guaranteed if everyone can operate every piece of machinery and access all technology.
Instead, you should give specific employees the responsibility of learning the ins and outs of the technology you use. This ensures there is someone in place to guide the rest of your employees on best practices.
For instance, let’s say you’re in the trucking industry and want to take advantage of artificial intelligence. In that case, it’s best to clearly define who the point person is for these tools to ensure your employees are using them appropriately and that your business is leveraging them best for optimal productivity.
All in all, putting the best people behind the technology in your business encourages your team’s collaboration and ensures you’re taking full advantage of the benefits technology presents.
In addition, defining roles can improve employee retention.
Improve Employee Retention
One of the worst things for your business productivity is employee turnover. It’s challenging to design a productive workflow if workers are constantly leaving. It is also costly and terrible for employee morale.
Instead of chasing your employees away with unhealthy workplace conditions, unattainable goals, and constant criticism, create a workplace environment that fosters employee retention.
For example, give them flexible schedule options, hire great managers, and provide a pathway to professional development. Let’s talk more about professional development below.
Provide a Professional Development Pathway
For your business to advance, your employees must do so also. Your workers are much more likely to be productive if they know there is a plan for their professional development. Defining employee roles can show you where employees excel and where there is room for improvement. You can also find out your employees’ interests and career plans.
Armed with this information, you can sit down with them and suggest upskilling opportunities, mentorship programs, and other professional development resources that will get them to the next level.
Ultimately, providing a professional development pathway shows your employees that you care about them, motivating them to work harder.
Redefining employee roles can increase productivity when done strategically. But, first, you must come to appreciate how defining employee roles can increase productivity.
Next, you can move on to defining roles and responsibilities in your workplace by determining each employee’s strengths and what needs to be done in your business.
Then, you can consult with each employee about their long-term career goals and interests and assign roles and responsibilities according to those responses for the best chance at a highly productive workforce.